I couldn't have said it better than Popagandhi. It's all about user's experience. It doesn't matter how much functionalities you put into a product. Once the experience sucks, the product sucks. It's amazing how many companies are doing that. Sometimes it's the users who ask for it. But users being users, they want everything. That being said, it's the product creator who is responsible for the user's experience, because the users are paying for it.

After watching the presentation, I want the iPhone so badly now. Sadly, we won't see it in our shore until 2008.